If you are a DirecTV subscriber and happen to encounter some problems with a Genie Remote, you can go online and access the DirecTV Help Center for instructions on how to fix common issues. However, if you’ve tried all those steps and the remote control is still not working, the only thing left to do is to reset the remote.

Unfortunately, the instructions on how to reset a remote control are not listed in the Help Center. But don’t worry because we got you covered. Today we’re gonna show you how to reset a DirecTV Genie Remote in just a few steps.

STEP 1
Get the DirecTV Genie Remote and point it away from the main receiver or any of its components.

STEP 2
Press the “Select” and the “Mute” buttons at the same time, holding them until the light on the remote flashes twice.

STEP 3
On the remote control keypad, press the numbers “9“, “8” and “1” all at the same time.

As pointed out by one of our visitors, another working option is to press the numbers “9“, “8” and “1” one after the other.

STEP 4
If the procedure was done properly, the light on the remote should flash four times and the remote control has been successfully reset.

If the light doesn’t flash four times, try to do it again and repeat the steps. Make sure that you accurately follow the steps provided above.

Most of the time, this will work and reset the remote control to its default factory settings enabling it to function properly. If it doesn’t, then the remote might probably be broken and needs to be fixed or replaced. If that is the case, then you’ll have to either contact DirecTV or go online and submit a request for a new/replacement unit.

Please take note that this tutorial was only tested to work on the Genie Remote (see above picture), not the DIRECTV Universal Remote Control. If you happen to have the Universal Remote model, you can still try and follow the steps listed above. If it doesn’t work, it means that it requires a different reset method.

I hope this quick tutorial was able to help you fix any issues you’re experiencing with the DirecTV Genie Remote. If you find this tutorial useful and helpful, please don’t forget to bookmark it or share it with family & friends or on your social media accounts.

If for some reason, this tutorial doesn’t help fix the issues you’re having with your remote control, check out this post on how to get a DirecTV remote replacement.

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33 Comments

  • Doug Terry, October 24, 2019 @ 8:03 PM Reply

    When I press mute and select, I get a quick green light but no subsequent green flashes.

    • JP Habaradas, October 24, 2019 @ 8:15 PM Reply

      Hi Doug,

      Can you please confirm that you have the same type of remote control? Also, make sure you press the Select + Mute button at the same time and proceed with the next steps.

      I hope you’ll be able to fix/reset your DirecTV remote.

  • Eduardo, July 17, 2019 @ 11:48 AM Reply

    Hi my remote stopped working I replaced the battery all it does, it flashes as soon as you replace the battery then nothing works or flash anybody had this issue??

    • JP Habaradas, July 17, 2019 @ 12:22 PM Reply

      Hi Eduardo, does the remote control work after you replace the battery even for a few seconds before it stops working? Or do you mean that it works after you reset it but as soon as you replace the battery then it stops working?

  • Tony, June 16, 2019 @ 7:15 PM Reply

    After I type 9-8-1 (either way…all together or one at a time) the light blinks Red once.

    • JP Habaradas, July 17, 2019 @ 12:20 PM Reply

      Hi Tony, please make sure you follow the steps correctly. If you did and the Red light still doesn’t flash 4 times then your remote is probably broken.

      • taylor, October 5, 2019 @ 11:07 PM Reply

        Thank you for all the posts.. Select+Mute pressed together worked, 9-8-1 together did not ( only one red blink) 9-8-1 separately worked, 1 red flash followed by 4 green flashes.

  • Pat, March 29, 2019 @ 1:03 AM Reply

    Did not work either way ??

    • JP Habaradas, July 17, 2019 @ 12:19 PM Reply

      Hi Pat, I’m sorry to hear that it didn’t work for you. If you have more than 1 DirecTV remote in your place, try a different one and see if it works.

      I think you can also give DirecTV a call and ask for assistance.

  • C, January 27, 2019 @ 8:41 PM Reply

    THANK YOU. Lost my remote and had to take my grandfather’s…he offered it, actually, he’s barely watching DirecTV anymore…and this is the only thing that’s worked in the past hour.

    • JP Habaradas, April 1, 2019 @ 8:27 AM Reply

      You’re most welcome! Glad that this blog post was able to help you.

  • Mike Wilson, October 25, 2018 @ 12:18 PM Reply

    I have tried both and still having issues with not being able to change channels

    • JP Habaradas, October 26, 2018 @ 9:14 AM Reply

      Hi Mike, sorry to hear that it didn’t work for you. Did you try what one of the commenters shared earlier? Instead of pressing the numbers 9, 8 and 1 all at the same time, try pressing it one at a time. They said it worked for them that way. Hope that helps!

  • Donna Thill, July 3, 2018 @ 6:35 PM Reply

    Remote light would not flash when holding select and mute down. Now what?

  • Mike Dunning, October 2, 2017 @ 10:07 PM Reply

    You rock!!!!!!!

  • Jesus, May 27, 2017 @ 11:19 PM Reply

    I did it the same way Belinda did it and it works for me

  • Belinda, February 2, 2016 @ 1:16 AM Reply

    After step 2,I actually pressed 981 one at a time pressed the channel key up I believe it was up then pressed enter and got mine reset.

    • JP Habaradas, February 25, 2016 @ 1:42 PM Reply

      Belinda – Thanks for sharing about your experience. I didn’t try doing it by pressing the numbers one at a time but if it worked for you I guess that it could be done that way too. :)

    • Mike, June 8, 2017 @ 4:39 PM Reply

      Thanks, your way worked for me also.

    • Meri, July 9, 2017 @ 10:18 PM Reply

      Hey, it worked your way Ms. But. Thanx!

    • Toni Heidepriem, August 14, 2017 @ 10:26 PM Reply

      this worked for me too. Thanks Belinda

      • Cherie Butler, October 29, 2017 @ 11:38 AM Reply

        This worked for me as well

    • Jackie, November 7, 2017 @ 12:44 PM Reply

      Belinda your way worked for me! Thank you!

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