Recently, I tried installing Adobe Photoshop CS3 on my laptop but when I started the installation process I got this error message:

Adobe CS3 Internal Error 2739

I rebooted my machine and tried to install again but I still got the error. The next thing I did was to copy the files locally on my machine and tried installing it again but I still wasn’t successful and got the same error message. Finally, I decided to look for a solution or fix to this problem. I found the solution over at the Adobe support forums and today I’ll it share with you.

For those running Windows Vista 32-bit, here’s what you need to do:

  • Click Start > All Programs > Accessories.
  • Right-click on Command Prompt and choose Run As Administrator
  • Command Prompt

  • Go to C:WindowsSystem32.
  • Command Prompt

  • At the prompt, type regsvr32 jscript.dll and press Enter.
  • Command Prompt

  • When a dialog box with the message “DllRegisterServer in jscript.dll succeeded” appears, click OK.

On Windows Vista 64-bit:

  • Choose Start > All Programs > Accessories.
  • Right-click the Command icon, choose Run As Administrator, and authenticate.
  • Navigate to WindowsSysWow64.
  • At the prompt, type regsvr32 jscript.dll and press Enter.
  • When a dialog box with the message “DllRegisterServer in jscript.dll succeeded” appears, click OK.

UPDATE: I’ve published another step-by-step tutorial for those who are experiencing the same problem on Windows 7 64-bit. Adobe CS3 Internal Error 2739 Fix (Windows 7 64-Bit)

I didn’t provide the screenshots for the 64-bit version because it’s practically the same procedure and the only difference is the location where you need to run “regsvr32 jscript.dll”.

After performing and following these steps, I was able to successfully install Adobe Photoshop CS3 on my machine. Btw, this error isn’t exclusive only to Photoshop CS3 but could happen if you try to install any Adobe CS3 product.

Anyone experienced getting this same error message while installing an Adobe CS3 product? What did you do to fix it? If you know of an alternative or better way of fixing this problem, please do share it with us.

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55 Comments

  • Ami, October 24, 2011 @ 3:43 PM Reply

    Thank you !!!

  • Dadha Kumar, October 18, 2011 @ 2:03 AM Reply

    Bro… Awesome. It worked perfectly for me. Thanks a ton.

  • Adam, October 6, 2011 @ 11:40 AM Reply

    Thank you soooooooooooooooooooooooooooooooooo much :D

  • Aamin Khan, August 14, 2011 @ 6:23 AM Reply

    Thanx dude……..really helpful

  • murali, August 9, 2011 @ 3:40 AM Reply

    Thankssssssss A Lot………. buddy

  • anuj kumar, May 26, 2011 @ 12:47 PM Reply

    thank u very much sir for solve my problem.

  • Nina, April 8, 2011 @ 11:43 AM Reply

    thanks a bunch, worked for me. am using win7

  • Windows7user, January 9, 2011 @ 10:55 AM Reply

    This same technique worked great for Flash Pro CS3 Extension Manager 1.8 installation on Windows 7 64-bit. The only difference is you must cd to c:\Windows\SysWOW64 before typing the regsvr32 jscript.dll command. After that, the Extension Manager installs properly.

  • Hiren, January 8, 2011 @ 12:26 AM Reply

    I am running Windows7 on my laptop. Will the above solution apply to it as well. If not please provide it for Windows 7 32 bit. Thanks

  • CloudyRainy, October 26, 2010 @ 11:37 AM Reply

    thanks :X:X:X It’s very cool!

  • kirby, September 7, 2010 @ 10:30 AM Reply

    TNX! you’re cool

  • Kathy, August 22, 2010 @ 3:42 PM Reply

    I’m having this error with Windows 7–are the instructions to repair the same as those for Vista?

    Thanks!

  • Rasydan, August 17, 2010 @ 2:20 AM Reply

    thanks bro.. its really work..

  • Tarun, July 16, 2010 @ 12:23 PM Reply

    Great, it worked well. Thanks a ton :)

  • JP Habaradas, May 15, 2010 @ 12:20 PM Reply

    @kathleen – You’re welcome! Glad I could help and keep you from throwing your computer. :D

  • kathleen newell, May 15, 2010 @ 12:16 PM Reply

    Thanks… about ready to throw the computer out the window before I found you….

  • JP Habaradas, February 8, 2010 @ 1:40 PM Reply

    @Jamesy – You’re welcome! Good to know this tutorial helped keep you from going crazy. Hehe :D

  • Jamesy, February 8, 2010 @ 1:39 PM Reply

    Hey thanks, at last in your blog I found a fix for the problem that’s been driving me crazy. I would never have come up with the solution.

    Fantastic – thanks again!

  • anil, December 28, 2009 @ 5:01 AM Reply

    hi I am using Window 7 same error i had follow same proc as you described in blog… but then after i m getting same error

    setup Encountered an error
    Internal Error 2739. Contact adobe Customer Support.

  • syed, September 25, 2009 @ 11:54 PM Reply

    i am using Xp and i am getting error message while opening CS3 can you please assist.

  • Rick, May 13, 2009 @ 2:16 PM Reply

    Jaypee,

    Thanks for the Error 2739 Fix.. I googled the error and got your blog post and rememdy. Easy to follow your directions and saved my day.

    Regards,
    Rick

  • QAM, April 26, 2009 @ 10:20 AM Reply

    I tried all the below; but still when the programs appears like installing but then immediately it desappears; anyone to help???
    To do so:

    Run an elevated command prompt as Administrator.
    For Windows Vista 32-bit user, ensure that the command prompt is at C:\Windows\System32\ folder. For Windows Vista x64-bit, issue the following command to change to 64-bit folder in order to use the correct DLL files:
    cd ..\SysWow64

    Type the following command and hit Enter:
    regsvr32 jscript.dll

    and optionally (if problem persists),

    regsvr32 vbscript.dll

    Run the Adobe installer again.

    please help; help quickly

  • QAM, April 26, 2009 @ 10:16 AM Reply

    I tried all the suggested above; but when i install the adobe dreamweaver; it shows up the setup like installing but it desappears i,,ediately; does anyone have a clue???

    thanks

  • JP Habaradas, September 22, 2008 @ 6:25 AM Reply

    @Yvonne – You’re welcome! Glad I could help you out. Btw, thanks for dropping by and leaving a comment. :)

  • Yvonne, September 22, 2008 @ 6:24 AM Reply

    Thank you for your solution, now i can instal ady :razz:

  • JP Habaradas, September 3, 2008 @ 8:45 PM Reply

    @Tomas – Thanks for sharing this info. I’m sure this will come in handy in the near future. :)

  • Tomas P., September 3, 2008 @ 8:40 PM Reply

    Only reregister jscript.dll doesn’t work sometimes.
    Here is complete solutions:

    http://blogs.msdn.com/heaths/archive/2007/05/31/windows-installer-errors-2738-and-2739-with-script-custom-actions.aspx

  • JP Habaradas, June 19, 2008 @ 12:50 AM Reply

    @bla – You’re welcome. :)

  • bla, June 19, 2008 @ 12:46 AM Reply

    tx

  • JP Habaradas, June 16, 2008 @ 4:40 AM Reply

    @daniel – Are you sure you followed the instructions? Make sure coz you might have missed something. Also check if you’re account has Administrator privileges. If it still doesn’t work, you can check out the link that Tomas provided in his comment. If that also fails, let me know.

    Btw, are you running on Windows XP or Vista? If Vista, is it 32-bit or 64-bit?

  • daniel, June 16, 2008 @ 4:39 AM Reply

    i followed all the instructions but still the ‘error 2739’ popped up in my screen. any help will be appreciated

  • JP Habaradas, May 15, 2008 @ 4:05 PM Reply

    @jb – I didn’t come up with the solution, I got it from Adobe user forum. I just posted it here so I can share this information to other users like you. But thank you anyways. :)

  • jb, May 15, 2008 @ 4:03 PM Reply

    You’re awesome!

    I had the same problem with Windows Server 2008 x64.

  • JP Habaradas, March 31, 2008 @ 4:15 PM Reply

    @Randy – Hi there! I was about to reply to your first comment when I read the second one. Good to know that you were able to get the installer running and figure out the problem. Btw, did you use this post to fix the error or you just came across this post after you had problems running the installer?

  • Randy, March 31, 2008 @ 4:14 PM Reply

    hey i figured it out i just had to run setup as administrator ! all is good

  • Randy, March 31, 2008 @ 1:24 PM Reply

    after i got the error 2739 fixed,i still can not install the product when i go to install and setup exe an alert comes up with adobe installer already running you can only install one program at a time how do you stop the install from running?? i have rebooted my pc and searched troubleshooting any help???

  • JP Habaradas, March 25, 2008 @ 7:40 PM Reply

    @rhoen – Got that right kuya! From what I heard, Windows is already working on a new operating system called 7. It was previously named Blackcomb and Vienna. There are even rumors that it might be released next year but knowing Microsoft and looking back at Vista, you know that it’s a longshot. But again, Microsoft might just surprise us this time. Hehe

  • rhoen, March 25, 2008 @ 7:37 PM Reply

    well, this is reality guys. VISTA is here and in, i think, in 2 years time, a new Windows OS is coming out again. Yes, Jayp, as what i have mentioned before, it’s not on your OS. I installed it on my machine without any glitch!

  • JP Habaradas, March 21, 2008 @ 8:15 AM Reply

    @Juicy B – You’re welcome! Glad to know that this article has helped you.

    Regarding Vista, if you keep having problems with it, why don’t you just install XP on your laptop instead? I’m sure you won’t have that much problems and you won’t have to reformat your computer often. :D

  • Juicy B, March 20, 2008 @ 8:12 AM Reply

    right on maboo! vista really sucks! take it from me! i use vista ultimate and i’ve gone through so many reformats on my laptop! but otherwise, vista only got the good looks….

  • Juicy B, March 20, 2008 @ 8:08 AM Reply

    wow! thanks! really works! very helpful! :smile:
    thanks maboo!

  • JP Habaradas, March 19, 2008 @ 5:10 PM Reply

    @doitz – Cool! It’s good that your computer meets the requirements to install and run Photoshop CS3. Happy photo editing! :D

  • doitz, March 19, 2008 @ 5:09 PM Reply

    :lol: At last!!!! finally!!! i was able to install PS Cs3! before the same thing happenned I can’t really continue to install it but after reading this blog….it’s just like an answered prayer!hehehe thank for the tip! Now I can enjoy photo editing:lol:

  • JP Habaradas, March 18, 2008 @ 8:10 AM Reply

    @Lloyd – I knew it wasn’t because of Vista but wasn’t sure of it. Now you’ve confirmed it. I guess it must be the installer cd that I got or like you mentioned, a conflict with another program or software. Thanks for sharing! :D

  • JP Habaradas, March 18, 2008 @ 7:20 AM Reply

    @Dre – If I had the choice I woudn’t have switched to Vista. As I said earlier, it was preinstalled on my laptop when I bought it. I’m planning of buying an external hard drive so I can backup my files then I’ll replace it with XP. :D

  • JP Habaradas, March 18, 2008 @ 6:50 AM Reply

    @dimaks – Old skool huh? Anyways, it doesn’t matter what version you’re using if you can create beautiful stuff on it. Some people I know have the latest version but barely use the majority of its features which is for me a waste. Hehe Thanks! ;)

  • JP Habaradas, March 18, 2008 @ 6:43 AM Reply

    @Joie – For my old laptop, I had XP and Photoshop CS, but after I installed Ubuntu, I didn’t use it anymore coz I didn’t install Wine. Prior to this, I was using CS2 but after a friend told me that Photoshop CS3 uses less resources and loads faster, I uninstalled it and replaced it with CS3. :D

  • Joie, March 18, 2008 @ 6:41 AM Reply

    This is a good info for CS3 and vista users. I am still using CS2 and XP. :roll:

    Joie’s last blog post..Win 2000 ENTRECARD CREDITS

  • Lloyd Lopez, March 18, 2008 @ 8:08 AM Reply

    I didn’t encountered that error on my system (Vista Business + PS CS3). I guess its just a software glitch or a conflict with another software installed on the system.

    Lloyd Lopez’s last blog post..Pacquiao – Marquez II Match Live

  • Dre, March 18, 2008 @ 7:19 AM Reply

    The reason why I haven’t switched to Vista :lol:

    Dre’s last blog post..He Turned 54

  • dimaks, March 18, 2008 @ 6:45 AM Reply

    still using photoshop 7 here hehe.. i tried CS2 before but my machine cannot stand it, due to my mapping softwares. oh well, useful tips jaypee!

    dimaks’s last blog post..Redemption

  • JP Habaradas, March 18, 2008 @ 2:05 AM Reply

    @K – Vista has it’s good side and bad side but based on user feedback that I’ve read or heard of, most of it are bad. Btw, I’m one of the poor souls coz I’m currently using Vista on my machine. :P

  • K, March 18, 2008 @ 2:03 AM Reply

    Vista specialises in making things more complicated than they need to be ;) An unregistered DLL can happen in XP too though. I got rid of Vista a while back so I’m note sure if MS just didn’t bother or if this is a case of bits falling over. Either way a useful article for the people stuck with Vista (poor souls need all the help they can get).

  • JP Habaradas, March 17, 2008 @ 7:15 PM Reply

    @jhay – I wish I still had XP. I had no choice but to use Vista because it came preinstalled on my laptop and I had to use it right away. If not, I would have installed XP on it. :D

    I’m not sure if the problem is with the OS. I could be wrong, but it might be a conflict with one of the programs I installed earlier.

  • jhay, March 17, 2008 @ 7:13 PM Reply

    I’m still on Photoshop CS in my XP machine. :lol:

    Another crappy thing with Vista eh?

    jhay’s last blog post..Frustrated with the Brother printer

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