Buying tomorrow and will post another comment updating on how the tool works for me but I must say the response from them so far has been damn good!

One thing for people that don’t know. Even though you pay through paypal, simply call your bank or credit card provider and report it, they will credit you and go after them. They first get the money back from Paypal so Paypal goes after them.

Thank you,
David Simpson
Epicio Inc.

We provide free install should this be the case. We have always provided our customers with assistance should they ask for it. Our support team (such as Eliza) will always try to find a solution and even take you through the steps so that a customer is informed and educated.

There are common issues such as an incompatibility of our plugin with other plugins that perform the same tasks. Some customers have installed a different plugin that basically performs the same task but is less secure or less capable of multi-level membership. Naturally this would cause an incompatibility and neither one would work. All one needs to do is contact our support team and we will look into the issue and make it work.

There will always be a dissatisfied customer for one reason or another. We, however, strive to make sure that the customer’s issues or concerns are given attention and are researched for a solution. We believe that is our competitive edge.

What we suggest is that customers contact us first with their issues (and please be specific about them because we get customers who just say they have an issue and leave it at that) and we will research it and will provide the answers. It could be as simple as an incorrect process of extraction and installing or it could be something else. We have a team who does support and are willing to assist. Sometimes, you just have to ask and work with us.

As we have explained, our product is encrypted for the protection of our customers and ourselves. As we have explained in the ticket you’ve raised with us. We have offered our assistance in your request for customization but you chose not to coordinate with our support team – who was willing to investigate and determine how we could make such requests.

Instead support, WP-Member which is written by cbutlerjr. His code is GPL complaint and he’s a active member to the WordPress community.